Are you passionate about quality, detail, and making a real impact in a fast-paced fresh produce environment?
We’re looking for a Quality & Claims Coordinator to play a critical role in ensuring fruit quality is accurately reported, claims are professionally managed, and grower relationships are protected.
This is more than a reporting role — it’s a high-impact position at the heart of quality operations.
What You’ll Be Responsible For
Quality Operations Excellence
- Ensure every fruit arrival, claim, ageing, or process has a completed quality report
- Distribute reports to growers/departments within 48 hours
- Communicate proactively with quality inspectors regarding inspection schedules
- Create system-backed inspections when physical inspections don’t occur
- Maintain accurate system entries across platforms
Tracking & Visibility
- Maintain and update the master inspection tracking document
- Identify and flag quality concerns from origin to destination
- Escalate issues to inspectors and the quality committee
- Maintain detailed records and structured follow-up actions
Claims Management (End-to-End Ownership)
- Handle all pre-claims and claims centrally
- Open and manage full claim files, including documentation and timelines
- Coordinate surveys and insurance inspections
- Block inventory when required
- Track all claim-related expenses
- Close claims with final liquidation details (QM approval required)
Process & Inventory Control
- Initiate and oversee fruit processes from formal request through approval
- Update ERP systems (including waste, materials, special charges)
- Identify priority pallets for action or shipping
- Monitor inventory ageing daily and report action-required pallets
- Request re-inspections when parameters are exceeded
Reporting & Strategic Insight
- Weekly reporting to the strategic team on:
- Quality-on-arrival performance
- Open and closed claims
- Inventory ageing status
- Process performance metrics
What We’re Looking For
Education
- Bachelor’s Degree or Graduate Certificate in: Business Administration, Business Analysis, Engineering, Agronomy or related field
Experience
- Minimum 3 years in fresh fruit, production, quality control, or inventory control
- Hands-on experience in: Quality inspections, Claims handling, Operational QA, Fresh-produce environment experience is essential
- Prior quality control exposure required
What You Bring
- Strong analytical mindset — able to turn data into action
- Confidence managing claims, documentation, and compliance processes
- Experience in fast-paced fresh produce or supply chain environments
- Proactive communication with growers, inspectors & internal teams
- Strong ERP/system thinking capability
- Exceptional attention to detail and structured follow-up
- Problem-solving mentality with accountability for outcomes
Why Join Us?
- Play a pivotal role in protecting product quality and grower partnerships
- Be part of a collaborative, cross-functional operations team
- Gain exposure to analytics, reporting, and process optimization
- Work in a dynamic fresh produce environment with real operational impact
- Contribute directly to financial performance and operational excellence
- Clear growth pathway into quality, operations, and supply chain leadership
Ready to Make an Impact?
- If you thrive in structured environments, love operational detail, and want to be at the center of quality excellence in fresh produce — we want to hear from you.
